hat to look for in a telehealth solution

Video-based telehealth enables real-time collaboration and communications with doctors, labs, and specialists unencumbered by geographic constraints. Zoom Video Communication is

George Lillig, Zoom's Head of Healthcare talks about what to look for in a quality video communications platform so that it adequately supports your virtual healthcare needs:

  1. Reliability and quality: HD video and audio that provides exceptional clarity and quality, so doctors can effectively assess the patient.
  2. Support for low-bandwidth environments: High-quality video has to work in low-bandwidth environments to bring services to patients in rural or other off-the-grid locations and enable comprehensive population wellness programs.
  3. Protection of existing investments: Using video services with the hardware and solutions you already have saves money offers an at-your-own-pace path to transformation.
  4. Simple deployments for IT and end users: Busy healthcare IT departments require solutions that are easy to use and that they can deploy easily. Simple user management and single sign-on are essential for less tech-savvy patients and doctors.
  5. Compliance and security: Comprehensive compliance and security protections ensure that users and administrators feel safe using a solution. A video-based telehealth solution must enable HIPAA compliance through 256-bit AES encryption for data in transit and at rest, and without accessing protected health information.
  6. Integration with business-critical systems: Seamless integration with EHR and EMR systems, particularly Epic, will enable your teams to launch a video visit directly from Epic telehealth workflows and update charts and telehealth records in real time.
  7. A broad partner ecosystem: An ecosystem of third-party providers will provide innovation in areas you may not have previously considered. For example, a video remote interpretation service quickly makes available medically trained interpreters to patients with limited or no English when local resources aren’t available.
  8. Recorded session reviews: Save your video appointments for consultation and review, and safely store your recordings locally for clinical applications or in the cloud for non-clinical use cases.
  9. Extended collaboration features: Connect specialists in different locations or across your hospital, campus, or remote facilities in real time with actionable intelligence, information, and capabilities. Annotating directly on a shared screen, for instance, makes notations visible to all attendees and improves collaboration and time to treatment.
  10. Device integrations: High-quality video functionality supports advanced telemedicine, such as the ability to examine and treat patients with far-end camera control, giving your organization access to specialists that may not be available for regular or urgent care.


Lillig states that, as we all navigate this period of social distancing, remote work, limited office hours, and widespread building closures, reliable video communications will continue to be important for helping people stay connected, especially in healthcare.

Zoom users have shared how telemedicine using HD video has been critically important during the COVID-19 pandemic. Healthcare professionals all over the world are using video technologies like Zoom so they can:

  • Conduct online consultations, remotely diagnose patients, and provide treatment for routine checkups and non-life-threatening illnesses
  • Remotely screen symptomatic patients before allowing them to visit an ER, clinic, or other testing sites
  • Mass-train mental health therapists to prepare them for psychological consultations with doctors, patients, and their families that might be affected by the virus
  • Assess supply inventories, equipment shortages, and coordinate deliveries

Additionally, U.S. congressional leaders have agreed on a massive funding bill to address the coronavirus outbreak that authorizes Medicare to waive geographic restrictions on telehealth. It also loosens restrictions on the use of a telephone to deliver care, as long as the phone has audio-visual capabilities.

Telehealth services can be an efficient, effective care mechanism in times of great public need but also for simplifying routine checkups, prescription refills, and general care as hospitals prioritize resources and treatment. Here’s additional information on the benefits of telehealth and tips for finding the right solution.



Sep 1, 2020
Virtual Communication

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